Happy Beds - Delivery & Returns

Delivery policy

Delivery Checker

We have implemented a really useful delivery checker tool which allows you to see all the available delivery options for a product getting delivered to your postcode. Any associated costs with the delivery options will also be displayed here. Simply input your postcode into the delivery checker and click the ‘search’ button.

Please be advised the delivery checker will not allow you choose the delivery date, this will be possible during the checkout process.

The delivery checker is located under the ‘Add to basket’ button on each product page, see an example screenshot below (the Choose Size dropdown is not clickable and a postcode cannot be entered in the delivery checker):

Delivery Days and Times

We offer deliveries between Monday and Friday on all products, we also offer weekend deliveries on some products for an extra charge. All the available delivery options would be presented under the delivery checker on each product page.

If you have not chosen a specific day for delivery at checkout, the courier company we choose to send your item with would contact you to book in a delivery date and time.

For the majority of the UK we will always offer a Free Delivery option however there are a few locations for which we have not been able to provide this due to the charges incurred from our courier companies.

Please see below list of chargeable postcodes.

Next Day Delivery

Depending on the item you wish to purchase and your location we may be able to offer an Express Shipping service. This is a next working day service – if the order is placed before 11 am, that same day would be classed as the first working day, meaning the item will be delivered on the next working day.

If an order is placed after 11 am, the next day would in fact be classed as the first working day and the order will be delivered on the working day after the next. For example, an order is placed after 11 am on Monday; the first working day would be Tuesday meaning the item would be delivered on the next working day which would be Wednesday.

Weekends and Bank/public holidays are not classed as working days.

The standard delivery times for the next day service is between 8 am and 6 pm, we do however also provide a ‘Before 1 pm’ service which will be offered to you upon selecting your delivery.

Weekend Deliveries

Depending on your location we can offer a weekend delivery for an extra charge. If this option is available for your location it will be offered during the checkout process.

See the charges below.

Two-Man (Room of Choice) Delivery Service

We provide a 2-man service for all our products, which means the driver will take the items to the room of your choice. This is a great option for anyone who needs the item to be taken upstairs to their bedroom.

If you require this service please select this during the checkout, any associated charges will be shown.

Additional Service – Disposal/Assembly

Depending on the item and your delivery postcode we may be able to offer additional services such as assembly (available for divan beds only) and disposal of your old items.

These options (if available) will be offered to you at checkout.

Delivery Charges and Services

Delivery OptionService ProvidedCharge
Standard If you have chosen a delivery date at checkout, the order will be delivered on this date. If you have not chosen a date, the courier company will call or text you to advise of the delivery date. Delivery to the ground floor. FREE
Express Delivery (Mon – Fri) Next working day service. Delivery to the ground floor. £15.00
Saturday Delivery (8am - 6pm, 1-Man) Saturday Delivery. Delivery to the ground floor. £25.00
Saturday Delivery (Before 1pm, 1-Man) Saturday Delivery. Delivery to the ground floor. £35.00
Specific Day, 2-Man (Monday to Friday) Delivery date of your choice. Delivery to the room of your choice. £20.00
2-Man Weekend (Saturday/Sunday) Choose delivery on Saturday or Sunday. Delivery to the room of your choice. £40.00

Please note delivery services vary depending on location. Please use the delivery checker on the product page to check the services available for your area.

Chargeable Postcodes

Unfortunately we will have to charge you an extra fee for the following postcodes due to their geographical location. This fee is paid at checkout. We have done our best to get around this but we cannot find a service that will deliver at normal rates.

Please see below tables for areas which incur an additional delivery charge.

PostcodesDelivery Time ScaleDelivery Charge
KW1-KW17 5 – 9 working days £30.00
PH11-PH50 5 – 9 working days £30.00
IV1-IV56 5 – 9 working days £30.00
PA20-PA78 5 – 9 working days £30.00

PostcodesDelivery Time ScaleDelivery Charge
BT1-BT94 14 – 21 working days £50.00
HS1-HS9 14 – 21 working days £50.00
KA27; KA28 14 – 21 working days £50.00
ZE1-ZE99 14 – 21 working days £50.00
GY 14 – 21 working days £50.00
JE 14 – 21 working days £50.00
IM 14 – 21 working days £50.00
TR21-TR25 14 – 21 working days £50.00
PO30-PO41 14 – 21 working days £50.00
ROI (Republic of Ireland) 14 – 21 working days £50.00

Please Note

  • The standard one-man delivery service is only guaranteed to the first accessible door on the ground floor
  • Delivery vehicles can be as large as 7.5 tonnes, if your property does not allow access to vehicles of this size please let us know upon placing your order. We will be able to arrange for a smaller vehicle to come and deliver.
  • In rare circumstances beyond our control the delivery may take slightly longer than the time frames above. In this case, we will inform you immediately and arrange with you the quickest delivery possible.
  • The two-man service will only deliver up to the third floor if there isn’t a lift available. If a lift is available they will deliver to any floor.
  • For more information on deliveries, check our Terms and Conditions (Sections 5 – 7).
  • Please contact us for more information if you are unsure.

Returns policy

We hope that you will be pleased with the goods that you have purchased from Happy Beds.

If you are not satisfied with your purchase for any other reason (excluding manufacturing faults or not as described products) and report this, in writing, within 15 days from the date of delivery, you will be given the option to return the product to us for a refund or exchange. You must ensure that the goods are in their original packaging, unused and undamaged. It is your responsibility to return the product to us and to cover any associated costs of return (please include your reference number and name on any returns). If you fail to take reasonable care of the goods before they are returned to us, and this results in their damage or deterioration, we are not responsible for the return request. This policy does not affect your legal rights.

If you think that your product has a manufacturing fault and you inform us of that within 30 days from the delivery date, if the product is covered by our Manufacturer's Guarantee, you will have the option to receive a refund for the price of the faulty product. Alternatively, we can send you replacement part(s) or a replacement product (at our sole discretion).

If you have changed your mind after we have dispatched your order, please note that Postage & Packaging charges are not refundable. The cost of returning the item will also be at the buyer's own expense. This applies to non-faulty products. For products claimed to be faulty, please see our Manufacturer's Guarantee.

If you require Happy Beds to arrange the collection of goods to be returned, we will take the payment for the collection first and then refund you for the price of the product(s) (these costs can all be agreed before deciding if you want to return your goods).

Check your product (including all parts) carefully upon delivery. If you find your product damaged or wrong item sent upon receipt, please do not accept the delivery, return the item with the same delivery service and sign as ‘damaged’ or ‘wrong item sent’ on the driver’s sheet. Please notify us within 24 hours.

If the damage has been identified after the delivery services have left, we are not responsible for any subsequent requests.

See sections 10 our Terms & Conditions for more information.

 

Please note:

  • If wishing to return a rolled (vacuum packed) mattress, please contact us before doing this as there are specific requirements for the packaging. If these requirements are not followed, a refund will not be authorised.
  • Please keep the original packaging on when returning any item.
  • If we arrange the collection, the item(s) should be ready to be collected on the ground floor, as the delivery services usually refuse to collect from any other floor.