Happy Beds Delivery Policy

1.1 Where We Deliver

Happy Beds delivers extensively across Great Britain, Northern Ireland and Ireland. Standard delivery is available for most locations - however, there are several postcodes where an extra delivery fee will be automatically incurred.

1.2 Chargeable Postcodes

Our couriers charge an extra fee for the following postcodes due to their geographical location, paid at checkout.

• Northern Ireland
• Republic of Ireland
• Jersey
• Guernsey
• Scottish Highlands and Offshore
• AB10-AB39
• AB41-AB45
• AB51-AB99
• DD1-DD11
• FK1-FK21
• G84
• PH1-PH44
• HS1-HS15
• IV1-IV51
• KA27-KA28
• KW1-KW14
• PA20-PA80
• ZE1-ZE10

2.1 What Delivery Times and Services We Offer

Standard 1-person and 2-person UK wide delivery from Monday to Friday on most products (excluding chargeable postcodes)

Weekend delivery is available on a Saturday, or a Sunday on selected products, but an extra fee is applicable.

2.1.1 For an overview of our delivery days and times alongside the associated charges, please see our delivery charges and services (2.2).

2.1.2 For the majority of the UK, we will always offer a standard 1-man or 2-man delivery option; however, some postcodes incur an extra fee due to the charges incurred by our courier companies. Please check our list of chargeable postcodes to see if your postcode incurs an additional delivery charge.

2.1.3 Please note that we offer delivery on certain bank holidays or public holidays.

2.1.4 Our delivery dates can differ slightly around Christmas. If you are placing an order in November or December and would like your item to arrive before the 25th of December, please refer to our cut-off dates for guaranteed delivery.

2.2 Delivery Charge and Service Overview

Some delivery options are only available for specific items and are postcode dependent.

Please note delivery services vary depending on location. For deliveries to postcodes with extra charges, the fees are as follows:

• 1-Man Delivery Monday to Friday: £110
• 2-Man Delivery Monday to Friday: £125
• 1- Man Delivery Saturday: £130
• 2-Man Delivery Saturday: £145

Please note delivery times can vary between the hours of 7am-9pm - in some instances you may receive a 2-3 hour delivery window, although this is not always guaranteed.

2.4 Booking a Monday to Friday Slot

2.4.1 You may be offered a specific day for delivery with certain items, depending on your location, or a 'window' of days. This is displayed for you at checkout.

Delivery will be arranged by the courier before delivery, and you may receive a time slot and/or a pre-call from the crew. Please note that this is not guaranteed.

This is a one-person delivery service and will be delivered to the hallway of your property. The driver is not insured to enter the premises and cannot proceed outside of the hallway area.

2.4.2 Please note that deliveries take place Monday to Friday and not over the weekend or during bank holidays.

2.5 Saturday and Sunday Delivery

2.5.1 Depending on your location and the product, we can offer a Saturday or Sunday delivery for an extra charge.

You will be given all the available delivery options for your chosen product and your location at the checkout stage. This may include a 1-man delivery service, or you may have the option for 2-man delivery service. It will also show the associated costs.

3.1 One-person Delivery

3.1.1 With one-person delivery, your item is delivered to the hallway of your property. Please note: the delivery driver is not insured to proceed past the hallway area and cannot help you carry your product up any stairs or deliver the product to an upper-floor room.

3.1.2 If you live in an apartment not located on the ground floor and cannot carry the item to your property yourself, we recommend you book a two-person delivery service, which does incur an extra charge. However, there is a restriction on how many floors we can scale. If there is a lift to the upper floors, bringing your items up is at the driver’s discretion.

3.2 Two-Person Delivery

3.2.1 Our two-person room-of-choice delivery enables your item to be delivered to an upper-floor room of your choice.

3.2.2 The two-person delivery option incurs an extra charge and is subject to the item being ordered and your delivery postcode. Delivery will only be attempted to the second floor or lower, and if a lift is available, customers should ensure items will fit before attempting receipt.

3.3 Collection

Unfortunately, we currently do not offer a collection service.

4.1 Our Services

We offer a recycling service for your old furniture. These services are subject to an extra charge and are available across the whole of the UK, with the exception of the KY postcode.

4.2 Recycling Your Old Items

4.2.1 We care about the environment, which is why we offer a recycling and disposal service for your old furniture. The charge for disposing of this old furniture is £50 and is available to most postcodes.

4.2.2 Items you seek to return need to be fully boxed and/or wrapped to be collected. Any items that are not covered or look un-secure will not be collected, and you may still be charged.

4.2.3 Please note that the frame must be dismantled and packaged as best as possible for transport for the disposal option. The driver has the right to refuse the collection for disposal of your old item that has not been dismantled and packaged for ease of pick-up.

Please note we will not collect soiled mattresses under any circumstances. If you have any questions about your old frame or mattress disposal, please call our customer service team on our freephone number, 0333 444 0180.

5.1 Tracking My Delivery

We use third-party carriers for our deliveries. The carrier used depends on the item and your location. If you would like to track your delivery or find out more about it after it has been dispatched, we recommend contacting your carrier directly.

We will notify you of your carrier and your tracking number upon your order, so please don’t delete your emails. There will also be details of contacting your carrier on this email. If you are having issues getting hold of your carrier or need any more help, we are always here and can try to resolve any problems with our carriers for you.

You can find our customer service team on our freephone number 0333 444 0180, or you use the contact us form via the Happy Beds website.

5.2 Contacting My Courier

After placing your order, you will receive details of your courier and their contact details. If you have lost your courier details and have a query about a delivery, please contact our customer service team on 0333 444 0180.

6.1 I Need to Change My Delivery Day

6.1.1 Before Dispatch

If your item has not been dispatched yet and you need to change your delivery day, please use the Contact Us form via the Happy Beds website for the most efficient customer services experience.

6.1.2 After Dispatch

If your order has already been dispatched and you need to change your delivery day, please contact our customer service team.

6.2 My Delivery Address Needs Changing

6.2.1 Before Dispatch

If your order has not been dispatched yet and you need to change your address, please use the Contact Us form via the Happy Beds website for the most efficient customer services experience. We will also request this change in writing.

Please note that specific delivery options are only available for certain postcodes, so changing your address may affect the delivery options available to you.

6.2.2 After Dispatch

If your order has already been dispatched to the incorrect address, please use the Contact Us form via the Happy Beds website for the most efficient customer services experience. Couriers will not accept a change of address from a customer, so we will have to do this on your behalf. Please note you will incur a charge for a change of address at this delivery stage.

6.3 My Item Hasn’t Arrived

If your delivery slot has come and gone and your item has not arrived, please contact your courier. You will have been notified of your courier and their contact details in an email shortly after you place your order. Please note that it can sometimes take up to 24 hours for an email to appear, which can be caught in some spam filters. However, if you have persistent problems contacting your courier, please use the Contact Us form via the Happy Beds website for the most efficient customer services experience.

6.4 One-Person Delivery to a Specific Room

Our one-person delivery option is for ground floor delivery. The driver is not insured to enter the premises. If you would like delivery upstairs or to a specific room in your home, please choose the two-person delivery option.

If you have already placed your order and need to change to a two-person delivery, please contact our customer service team to adjust your delivery option. Please note that a two-person delivery incurs an extra charge and may change the delivery window provided initially.

6.5 I Want to Return My Item

Please see our Returns policy for everything you need to know about returning your item.

6.6 My Order Has Missing Parts or is Damaged

We’re sorry to hear this. To deal with any issues of this nature as quickly as possible, our customer services team will require both the part reference number and all available images of any damage. Please use our Contact Us page to get this information to us as quickly as possible, and we will endeavour to assist with minimal delay.

6.7 I’ve Missed My Delivery

Suppose you have agreed to a delivery date with your courier and aren’t available when delivery is being attempted. In that case, you will incur a charge for re-delivery of £50. Please use the Contact Us form via the Happy Beds website to organise redelivery for the most efficient customer services experience.