Happy Beds Delivery Policy
This Delivery Policy explains everything about our delivery services here at Happy Beds, answering any questions you may have about the process of the arrival of your new bed or furniture item.
1. Where do we deliver?
1.1.1 Where We Deliver
Happy Beds delivers extensively across UK and Ireland. Standard delivery is free of charge for most locations - however, there are several postcodes where a delivery fee will be automatically incurred.
Please note that we do not deliver to some offshore areas.
1.1.2 Where We Don’t Deliver
Happy Beds does not currently have delivery options available for areas outside the UK and Ireland. However, we can deliver the product to a shipping company, or the customer can arrange for a shipping company to collect it from us.
The postcodes that we do not deliver are:
Scotland: KW15-KW17, PH45-PH50, PA40-PA78, IV63
Isle of Arran & Great Cumbrae: KA27 and KA28
Cornwall, Truro: TR21 to TR25
Shetland Islands: ZE
Western Isles: HS
Isle of Man: IM
1.2 Chargeable Postcodes
Our couriers charge an extra fee for the following postcodes due to their geographical location. This fee is paid at checkout.
We have done our very best to get around this charge where possible, but unfortunately, we cannot find a service that will deliver at standard rates to the following postcodes:
Northern Ireland: BT
Republic of Ireland: Eire
2. Delivery services and times
2.1 What Delivery Times and Services We Offer
Free one-person UK wide delivery from Monday to Friday on most products (excluding chargeable postcodes)
Weekend delivery is available on a Saturday only, but a fee is applicable.
2.1.1 For an overview of our delivery days and times alongside the associated charges, please see our delivery charges and services (2.2).
2.1.2 For the majority of the UK, we will always offer a free delivery option; however, some postcodes incur an extra fee due to the charges incurred by our courier companies. Please check our list of chargeable postcodes to see if your postcode incurs an additional delivery charge.
2.1.3 Please note that we don’t offer delivery on bank holidays or public holidays.
2.1.4 Our delivery dates can differ slightly around Christmas. If you are placing an order in November or December and would like your item to arrive before the 25th of December, please refer to our cut off dates for guaranteed delivery.
2.2 Delivery Charge and Service OverviewSome delivery options are only available for specific items and are postcode dependent.
We have two options available for our standard delivery. Depending on stock levels and your location, you may be able to choose a specific day for delivery. You may also be offered a window of dates, in which case our courier company will book a particular date within this window with you. This delivery option is only available to the ground floor.
Specific Day (1-Man)
Delivery to the ground floor.
Saturday Delivery (1-Man)
Saturday Delivery. Delivery to the ground floor.
Specific Day, 2-Man (Monday to Friday)
Delivery date of your choice. Delivery to the room of your choice.
2-Man Weekend (Saturday/Sunday)
Choose delivery on Saturday or Sunday. Delivery to the room of your choice.
Please note delivery services vary depending on location. Please use the delivery checker at checkout to check the services available for your area.
Please note that some postcodes in the UK aren’t applicable for free postage due to our carrier fees, so please look at our chargeable postcodes before completing your order.
Please note delivery times can vary between the hours of 7am-9pm - in some instances you may receive a 2 hour delivery window, although this is not always guaranteed.
2.4 Booking a Free Monday to Friday Slot
2.4.1 You may be offered a specific day for delivery with certain items, depending on your location, or a 'window' of days. This is displayed for you at checkout.
Delivery will be arranged by the courier at least 24 hours before delivery.
This is a one-person delivery service and will be delivered to the ground floor of your property. The driver is not insured to enter the premises.
2.4.2 Please note that deliveries take place Monday to Friday and not over the weekend or during bank holidays.
2.5 Weekend and Saturday Delivery
2.5.1 Depending on your location and the product, we can offer a Saturday delivery for an extra charge.
2.5.2 Please note that the weekend delivery option is unavailable for a bank or public holiday days.
3. Delivery services
You will be given all the available delivery options for your chosen product and your location at the checkout stage. This may include a 1-man delivery service, or you may have the option for 2-man delivery service. It will also show the associated costs.
3.1 One-person Delivery
3.1.1 With our free Monday-Friday delivery slot, you will automatically receive one-person delivery service. One-person delivery may also apply to some paid deliveries unless explicitly stated otherwise.
3.1.2 With one-person delivery, your item is delivered to the ground floor of your property. Please note: the delivery driver is not insured to enter the premises and cannot help you carry your product up any stairs or deliver the product to an upper floor room.
3.1.3 If you live in an apartment not located on the ground floor and cannot carry the item to your property yourself, we recommend you book a two-person delivery service, which does incur an extra charge. However, there is a restriction on how many floors we can scale. If there is a lift to the upper floors, bringing your items up is at the driver’s discretion.
3.2 Two-Person Delivery
3.2.1 Our two-person room of choice delivery enables your item to be delivered to an upper floor room of your choice.
3.2.2 The two-person delivery option incurs an extra charge and is subject to the item being ordered and your delivery postcode. Delivery will only be attempted to the second floor or lower, and if a lift is available, customers should ensure items will fit before attempting receipt.
3.2.3 Please find our delivery charge and services overview for details on two-person delivery charges.
Unfortunately, we do not offer a collection service at this moment in time.
4. Item recycling and assembly
4.1 Our Services
We offer a recycling service for your old furniture. These services are subject to an extra charge and are dependent on your delivery postcode.
4.2 Recycling Your Old Items
4.2.1 We care about the environment, which is why we offer a recycling and disposal service for your old furniture. The charge for disposing of this old furniture is £50 and is available to most postcodes.
4.2.2 This is postcode dependent and is a like-for-like service, meaning that we are only able to offer disposal on a mattress if you have purchased a mattress from us, on divans if you have bought a divan from us, on bunk-beds if you have purchased a bunk-bed from us, and so on. Items you seek to return need to be fully boxed and/or wrapped to be collected. Any items that are not covered or look un-secure will not be collected.
4.2.3 Please note that the frame must be dismantled and packaged as best as possible for transport for the disposal option. The driver has the right to refuse the collection for disposal of your old item that has not been dismantled and packaged for ease of pick-up.
Please note we will not collect soiled mattresses under any circumstances. If you have any questions about your old frame or mattress disposal, please call our customer service team on our freephone number, 0333 444 0180.
5. After your delivery has been dispatched
5.1 Tracking My Delivery
We use third-party carriers for our deliveries. The carrier used depends on the item and your location. If you would like to track your delivery or find out more about it after it has been dispatched, we recommend contacting your carrier directly.
We will notify you of your carrier and your tracking number upon your order, so please don’t delete your emails. There will also be details of contacting your carrier on this email. If you are having issues getting hold of your carrier or need any more help, we are always here and can try to resolve any problems with our carriers for you.
You can find our customer service team on our freephone number 0333 444 0180, or you use the contact us form via the Happy Beds website.
5.2 Contacting My Courier
After placing your order, you will receive details of your courier and their contact details. If you have lost your courier details and have a query about a delivery, please contact our customer service team on 0333 444 0180.
6. Issues with your delivery
6.1 I Need to Change My Delivery Day
6.1.1 Before Dispatch
If your item has not been dispatched yet and you need to change your delivery day, please use the Contact Us form via the Happy Beds website for the most efficient customer services experience.
6.1.2 After Dispatch
If your order has already been dispatched and you need to change your delivery day, please contact our customer service team.
6.2 My Delivery Address Needs Changing
6.2.1 Before Dispatch
If your order has not been dispatched yet and you need to change your address, please use the Contact Us form via the Happy Beds website for the most efficient customer services experience. We will also request this change in writing.
Please note that specific delivery options are only available for certain postcodes, so changing your address may affect the delivery options available to you.
6.2.2 After Dispatch
If your order has already been dispatched to the incorrect address, please use the Contact Us form via the Happy Beds website for the most efficient customer services experience. Couriers will not accept a change of address from a customer, so we will have to do this on your behalf. Please note you will incur a charge for a change of address at this delivery stage.
6.3 My Item Hasn’t Arrived
If your delivery slot has come and gone and your item has not arrived, please contact your courier. You will have been notified of your courier and their contact details in an email shortly after you place your order. Please note that it can sometimes take up to 24 hours for an email to appear, which can be caught in some spam filters. However, if you have persistent problems contacting your courier, please use the Contact Us form via the Happy Beds website for the most efficient customer services experience.
6.4 One-Person Delivery to a Specific Room
Our one-person delivery option is for ground floor delivery. The driver is not insured to enter the premises. If you would like delivery upstairs or to a specific room in your home, please choose the two-person delivery option.
If you have already placed your order and need to change to a two-person delivery, please contact our customer service team to adjust your delivery option. Please note that a two-person delivery incurs an extra charge and may change the delivery window provided initially.
6.5 I Want to Return My Item
Please see our Returns policy for everything you need to know about returning your item.
6.6 My Order Has Missing Parts or is Damaged
We’re sorry to hear this. To deal with any issues of this nature as quickly as possible, our customer services team will require both the part reference number and all available images of any damage. Please use our Contact Us page to get this information to us as quickly as possible, and we will endeavour to assist with minimal delay.
6.7 I’ve Missed My Delivery
Suppose you have agreed to a delivery date with your courier and aren’t available when delivery is being attempted. In that case, you will incur a charge for re-delivery of £50. Please use the Contact Us form via the Happy Beds website to organise redelivery for the most efficient customer services experience.