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Preparing For Delivery

Preparing For Delivery

So you've placed your Happy Beds order, and are waiting for the delivery of your new furniture, bed or mattress! But depending on the size of your item, there might be a few things that you need to do to prepare for the delivery. In this guide, we cover everything you need to know before your items are delivered to your door.

Check your contact details icon

1. Check your address and contact details.

Ensure the following are correct:

  • Your delivery address
  • Phone number
  • Any other contact details you provided

The delivery service may need to get in touch prior to the delivery if your item is running late or if there are any problems finding your address.

Measure up your space icon

2. Measure up your space

Whip out the tape measure and size up your entryways, doors and hallways to ensure your item will fit into your home. Use the helpful dimensions provided on the item's product page on our website to double-check the measurements. If any obstructions will need to be moved, it is important that you do this before the time of your delivery.

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3. Plan the route

Consider whether your front door or backdoor would provide the best access for the items you have ordered. If you need to use a lift for your delivery, please consider the door opening, as well as the width, depth and height of the inside of the lift. Be aware of handrails and light fittings and the amount of room available if needing to turn the item on a staircase.

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4. Clear some space

You may need to move furniture that could be in the way on the route to your desired room. This protects the rest of your furniture, as well as providing the delivery team more space to manoeuvre, depending on the delivery option you have chosen. Consider moving anything that could cause a hazard while carrying a large item, such as rugs or floor lamps.

Please note, the delivery team will only deliver into your house if this is an option you have selected at the time of purchasing your item, or if this has been agreed with the courier service prior to the delivery.

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5. Make home arrangements

Ensure that someone is home to accept the delivery during the estimated delivery date and time given. Once your item has been dispatched, you should receive a confirmation email or text providing the date and time of the delivery from the courier, depending on which courier service your item is with.

If you are not in to receive your delivery, or have not provided instructions at checkout for a safe place to leave your item, you may be charged for the redelivery.

Check your items icon

6. Check your item

If your order is delivered as visibly damaged, incorrect or pieces are missing, please sign for it as 'damaged', 'wrong item sent' or 'parts missing' and refuse the delivery. If you sign for your order and discover any of the aforementioned issues after accepting the delivery, please report within 15 days from receiving goods.

In either case, please contact us so that we can work quickly to resolve any potential problems with your order.

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7. Smart Assemble

Assemble your product as close to the location of where it will be going as possible. This will minimise any heavy lifting. If you have wooden floors, you may want to lay a blanket underneath the item whilst you assemble to avoid any scratches or marks on the product or floor. Study the instructions carefully before starting the assembly.

Excellent
4.4 out of five star rating on Trustpilot
Rated 4.4 / 5 based on 12,767 reviews on
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I think the whole thing went perfectly…
I think the whole thing went perfectly…
I think the whole thing went perfectly from start t finis
Very good
Very good
Brilliant material, easy assembly, very nice service
Excellent customer service!!
Excellent customer service!!
Kyi from Happy Beds was excellent in sorting a problem out. Amazing customer service!. Thank you!! Mr Edwards
Fantastic mattress
Fantastic mattress
Fantastic mattress, very comfortable
Really good customer service from…
Really good customer service from…
Really good customer service from Chantal. She was very professional and dealt with my query very efficiently and quickly.
Great thanks
Great thanks
First class service throughout from Happy Beds. Thank you very much. Mattress delivered earlier than expected. Delivery guys very friendly and professional. They found the marina very easy. I went to them after phone call, to say they had arrived. Helped me load mattress on a trolley, waved bye. Mattress looks great and fits perfect. Highly recommend Happy Beds.
Great company even better customer service
Great company even better customer service
Quick delivery, good quality items. Customer service is great, we were speaking to a lady called Aimee as one of the parts for the bed was faulty. Dealt with it quickly and replacement sent a couple days after the initial enquiry. Thank you
Great prices and even better customer…
Great prices and even better customer…
Great prices and even better customer service. really impressed with this company. bunk beds are great and the problem I had was resolved by Caroline and Sophie with no hassle. Would definitely buy from them again