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Happy Beds COVID-19 Statement

Happy Beds COVID-19 Statement
 

We are open and delivering orders as normal


To all our valued customers,


We are all experiencing incredibly confusing and unpredictable times. In consideration of the ongoing uncertainty regarding COVID-19, we wish to reassure you that we are taking necessary precautions to protect the health, safety and well-being of our customers, our employees and our partners. 


We will continue to operate our business in accordance with government guidelines. We are accepting, dispatching and delivering all orders as normal.


We understand the importance of our customers feeling safe and comfortable in their homes. For your peace of mind, we are offering a safe and contact free delivery service to the doorstep of all properties.


Happy Beds are closely monitoring the advice and information provided by the government and commit to updating you if anything changes. Rest assured, our priority remains providing you with the quality goods you’ve come to expect in the safest possible way.


We would also like to take some time to thank our incredible emergency services and NHS staff for their unbelievable and unprecedented support. We give thanks to those working tirelessly to keep us all safe and healthy. For more information, please click here.


As always our customer services team are available to help with any queries on 0333 444 0180 and through our contact us pages.


We wish good health to you, your friends and your family at this time.

Stay safe.

The Happy Beds Team.


Information For Existing Customers

We have put together a few of our most popular questions our existing customers are having below. We hope that you will find the information you need. If you cannot find the information you require, please visit our contact us page.

I have an order with you, are you operating as normal?

Happy Beds is open as normal!

We have reduced the number of staff in our office and all of our staff that can work from home are doing so! Those who are still working in the office are following the strict government working guidelines.

If you need anything please visit our contact us page where our customer services team will be ready and waiting to answer any of your queries!

I have placed an order with you, will my order be delayed?

We are aiming to deliver all orders on the dates you requested during checkout.

If there are any unforeseen circumstances in which we can not deliver to you, we will be sure to contact you directly to reschedule your delivery.

I am worried about accepting my home delivery, what can I do?

To ensure your safety and that of our drivers, we are adhering to government advice about social distancing.

During this time, we will not be entering your home and be offering a contactless delivery service, whereby our delivery drivers will knock and leave your items by your front door.

Public Health England and other national and international health organisations have all said that there is no evidence to suggest that Coronavirus can be transmitted through packages.

If you would rather reschedule your delivery until after the lockdown, please do contact us.

I have a question about my order and would like to speak to someone

No problem! Our fabulous customer services team are on hand to answer any questions you might have during this difficult time.

Visit our contact us page now to speak to a member of our team.

Information For New Customers

We have put together a few of our most popular questions our new customers are having below. We hope that you will find the information you need. If you cannot find the information you require, please visit our contact us page.

Is Happy Beds open as usual?

Happy Beds is open as usual!

We have reduced the number of staff in our office and all of our staff that can work from home are doing so! Those who are still working in the office are following the strict government working guidelines.

If you need anything please visit our contact us page where our customer services team will be ready and waiting to answer any of your queries!

I want to place an order with you, will my order be processed?

We are still processing all orders as normal. Close to the date of delivery you will receive a dispatch notification email.

If for any reason, we cannot honour the dates you select during checkout, we will contact you immediately to reschedule.

Will my order be delayed?

We are not expecting any deliveries to be delayed, please select your dates as normal when you checkout.

If the government releases new guidelines and advice that impacts our ability to adhere to the dates you selected, we will be in contact with you to reschedule your delivery.

I am worried about accepting my home delivery, what can I do?

To ensure your safety and that of our drivers, we are adhering to government advice about social distancing.

During this time, we will not be entering your home and be offering a contactless delivery service, whereby our delivery drivers will knock and leave your items by your front door.

Public Health England and other national and international health organisations have all said that there is no evidence to suggest that Coronavirus can be transmitted through packages.

If you would like to schedule your delivery for later in the year, you are able to select dates up to 3 months in advance.

I have a question and would like to speak to someone

No problem! Our fabulous customer services team are on hand to answer any questions you might have during this difficult time.

Visit our contact us page now to speak to a member of our team.
Excellent
4.4 out of five star rating on Trustpilot
Rated 4.4 / 5 based on 12,767 reviews on
Showing our 4 & 5 star reviews View all reviews
I think the whole thing went perfectly…
I think the whole thing went perfectly…
I think the whole thing went perfectly from start t finis
Very good
Very good
Brilliant material, easy assembly, very nice service
Excellent customer service!!
Excellent customer service!!
Kyi from Happy Beds was excellent in sorting a problem out. Amazing customer service!. Thank you!! Mr Edwards
Fantastic mattress
Fantastic mattress
Fantastic mattress, very comfortable
Really good customer service from…
Really good customer service from…
Really good customer service from Chantal. She was very professional and dealt with my query very efficiently and quickly.
Great thanks
Great thanks
First class service throughout from Happy Beds. Thank you very much. Mattress delivered earlier than expected. Delivery guys very friendly and professional. They found the marina very easy. I went to them after phone call, to say they had arrived. Helped me load mattress on a trolley, waved bye. Mattress looks great and fits perfect. Highly recommend Happy Beds.
Great company even better customer service
Great company even better customer service
Quick delivery, good quality items. Customer service is great, we were speaking to a lady called Aimee as one of the parts for the bed was faulty. Dealt with it quickly and replacement sent a couple days after the initial enquiry. Thank you
Great prices and even better customer…
Great prices and even better customer…
Great prices and even better customer service. really impressed with this company. bunk beds are great and the problem I had was resolved by Caroline and Sophie with no hassle. Would definitely buy from them again