Menu
Happy Beds
0
My Basket
£0.00

Delivery Information

Here at Happy Beds we strive to have your order with you as soon as possible in a quick and convenient manner. We pride ourselves on being able to achieve this with the utmost of courtesy and professionalism, all whilst working in conjunction with various courier partners.

Regardless of our dedication to this exemplary standard, we understand that occasionally mistakes can be made, or information may not be conveyed clearly, and so we have created this comprehensive guide with frequently asked questions about our delivery services.

How do I know what delivery options are available to me?

We have implemented a really useful Delivery Checker tool which allows you to see all the available delivery options for a product, or multiple products in the event of multiple items being ordered, getting delivered to your postcode. Any associated costs with the delivery options will also be displayed here. Simply input your postcode into the Delivery Checker and click the ‘search’ button.

Please be advised that the Delivery Checker is present during the first stage of the checkout process, it’s here that you can choose your preferred delivery date.

What are your delivery days and times?

We offer deliveries between Monday and Friday on all products, we also offer weekend deliveries on some products for an extra charge. All the available delivery options and will be presented under the Delivery Checker.

For the majority of the UK we will always offer a Free Delivery option, as well as various other delivery options, however there are a few locations for which we have not been able to provide this due to the charges incurred from our courier companies.

Do you offer ‘Next Day Delivery’?

Depending on the item you wish to purchase and your location we may be able to offer an Express Shipping service. This is a next working day service: if the order is placed before 11 am, that same day would be classed as the first working day, meaning the item will be delivered on the next working day.

If an order is placed after 11 am, the next day would in fact be classed as the first working day and the order will be delivered on the working day after the next. For example, an order is placed after 11 am on Monday; the first working day would be Tuesday meaning the item would be delivered on the next working day which would be Wednesday.

Please note that weekends and bank/public holidays are not classed as working days. ‘Working days’ are classed as Monday, Tuesday, Wednesday, Thursday and Friday.

The standard delivery times for the next day service is between 8 am and 6 pm, we do however also provide a ‘Before 1 pm’ service which will be offered to you upon selecting your delivery.

Do you deliver on weekends?

Depending on your location we can offer a weekend delivery for an extra charge. If this option is available for your location it will be offered within the Delivery Checker.

Do you offer any other delivery services?

We provide a two man service for all our products, which means the driver will take the items to the room of your choice. This is a great option for anyone who needs the item to be taken upstairs to their bedroom.

If you require this service please select this during the checkout, any associated charges will be shown.

Depending on the item and your delivery postcode we may be able to offer additional services such as assembly (available for divan beds only) and disposal of your old items.

These options (if available) will be offered to you at checkout.

Why do I have to pay an extra delivery charge?

The extra delivery charge is required not by us but by the courier company we use to deliver to certain postcodes.

We have done our best to avoid this charge but unfortunately we cannot at Offshore UK destinations the courier services we are contracted to only deliver to the port and we will have to organise a shipping company to take the goods across the water, which causes the charges.

In regards to the Scottish Highlands, the contracted courier service has to organise a third-party company to collect the goods from Airdrie Hub and deliver to Scottish Highlands as these destinations are very hard to reach especially with huge and heavy products like ours.

I want my order to be delivered at a certain time on a specific day. Is it possible?

This depends on the courier service used for your area. We do try our best to request specific times with the delivery companies but they operate in sequence and may not be able to come to your area at a given time. Regarding a specific day, please use the Delivery Checker.

Do you do more than just deliver? Can you install my bed?

In the case of divan beds, Happy Beds does offer the option of installing them and taking away the packaging. This does need to be organised beforehand and will require a charge that goes directly to the servicemen, not to us. Unfortunately, we cannot offer this service for Bed Frames and Bunk Beds.

Depending on the courier we use, we can collect and recycle your old bed or mattress when we deliver the new one, though this service does require a small fee. If any of these services are desired then you should contact us prior to placing an order to find out whether we can do this or not.

Will the delivery man take the item to my room or into my upper floor flat?

Unfortunately most of the courier services are not covered by the insurance to enter your house. They must deliver only to the front door of the property on the ground floor.

Upon your request the delivery personnel may be able to help you, but please note, this will be at the delivery personnel’s discretion and will be at the buyer’s responsibility.

If you do need help with bringing in the product into the house or if you need it delivered to an upper floor flat, please choose the Two Man delivery option.

Can you contact me prior to delivery?

It’s part of our policy and agreement with our various couriers that they call customers prior to delivery. Unfortunately some may be too busy to remember this, and so there’s a chance they may not be able to get in touch. Even though we do our best, a call prior to delivery is something which we cannot guarantee.

Do you deliver your items where I live? Are there any areas which require special delivery arrangements?

Happy Beds are more than happy to ship your order anywhere throughout the UK, though we may have to charge an additional fee for any remote locations, whether they’re offshore or in the mainland.

As aforementioned, if your postcode begins with any of the following you will be charged an extra delivery fee, payable at the checkout:

Scotland: IV, KW, PH11-PH50, PA20-PA78

Isle of Arran & Great Cumbrae: KA27 and KA28

Cornwall, Truro: TR21 to TR25

Shetland Islands: ZE

Northern Ireland: BT

Republic of Ireland: Eire

Jersey: JE

Guernsey: GY

Western Isles: HS

Isle of Wight: PO30 to PO41

Isle of Man: IM

Can you deliver over the weekend?

We offer weekend delivery for many of our products, but not all of them. Please use the Delivery Checker to conform whether your selected item is valid for weekend delivery.

Can I order if I live abroad?

You can always order from UK mainland and the offshore UK territories. Unfortunately, you cannot order from outside of the UK using our courier arrangements. We have come to the conclusion that once your items leave the UK shores, the handling of the services becomes alien to us, which requires dealing with transport companies operating abroad. We feel unsure whether the item will be delivered to you with quality service or not.

However, if you arrange a delivery and collection service, then we have no problems at all. You can order from outside of the UK if you provide us with details of a shipping company on the UK mainland so we can deliver to their address. We will advise them the product is for you and you will arrange the delivery from their address to your own address, or you will pick up the product from their address.

Was this article helpful?
Helpful Not helpful

Sign Up To Our Newsletter