Here at Happy Beds, we have a dedicated and friendly customer service team who work with various couriers to ensure our delivery service is prompt and reliable. If you have any questions regarding delivery, you will find all of the information you need here in this guide. If you can't find exactly what you're looking for, try our detailed Delivery Policy.
We have two options available for our standard delivery. Depending on stock levels and your location, you may be able to choose a specific day for delivery. You may also be offered a window of dates, in which case our courier company will book a particular date within this window with you. This delivery option is only available to the ground floor.
Specific Day (1-Man)
Delivery to the ground floor.
Saturday Delivery (1-Man)
Saturday Delivery. Delivery to the ground floor.
Specific Day, 2-Man (Monday to Friday)
Delivery date of your choice. Delivery to the room of your choice.
2-Man Weekend (Saturday/Sunday)
Choose delivery on Saturday or Sunday. Delivery to the room of your choice.
Please note delivery services vary depending on location. Please use the delivery checker at checkout to check the services available for your area.
We want everyone to enjoy the benefits of a Happy Beds product and try our best to deliver to all postcodes. Although, there are certain restrictions of postcodes we either are unable to deliver to or have to charge an additional delivery cost for. See below for the Postcode Checker. If your postcode is not on there, don't worry, this means your delivery won't be charged extra.
We will deliver to the following postcodes, for an extra charge:
Northern Ireland: BT
Republic of Ireland: Eire
We will not deliver to the following postcodes:
Scotland: KW15-KW17, PH45-PH50, PA40-PA78, IV63
Isle of Arran & Great Cumbrae: KA27 and KA28
Cornwall, Truro: TR21 to TR25
Shetland Islands: ZE
Western Isles: HS
Isle of Man: IM
Frequently asked questions
How do I know what delivery options are available to me?
We have implemented a handy Delivery Checker tool that allows you to see all the available delivery options for a product or multiple products in the event multiple items are ordered and delivered to your postcode.
This delivery checker tool is available at the checkout stage, giving you time to view available dates before purchasing. Any associated costs with the delivery options will also be displayed here. Simply input your postcode into the Delivery Checker and click the ‘search’ button.
What are your delivery days and times?
We offer deliveries between Monday and Friday on all products; we also offer weekend deliveries on some products for an extra charge. We will present all the available delivery options under the Delivery Checker. For the majority of the UK, we will always offer a Free Delivery option and various other delivery options; however, there are a few locations for which we have not been able to provide this due to the charges incurred from our courier companies.
Do you offer ‘Next Day Delivery’?
We offer Next Working Day Delivery on specific products, depending on your location. You will receive more information about this, alongside delivery options available to you, during the checkout process.
Do you deliver on weekends?
Depending on your location, we can offer weekend delivery for an extra charge. If this option is available for your location, it will be offered within the Delivery Checker.
Why do I have to pay an extra delivery charge?
Some areas will be required to pay an extra delivery charge due to your location. This is not something that we want to charge, however it is something that our courier company charges for areas that are considered harder to reach.
Regarding the Scottish Highlands, the contracted courier service has to organise a third-party company to collect the goods from Airdrie Hub and deliver them to Scottish Highlands as these destinations can often be hard to reach.
I want my order to be delivered at a certain time on a specific day. Is it possible?
This depends on the courier service used for your area. We do try our best to request specific times with the delivery companies, but they operate in sequence and may not be able to come to your area at a given time. Regarding a specific day, please use the Delivery Checker.
Can you contact me prior to delivery?
Part of our policy and agreement with our various couriers is that they call customers before delivery. Unfortunately, some may be too busy to remember this, so there’s a chance they may not be able to get in touch. Even though we do our best, a call before delivery is something which we cannot guarantee.
Can I order if I live abroad?
You can always order from the UK mainland and the offshore UK territories. Unfortunately, you cannot order from outside the UK using our courier arrangements. We have concluded that once your items leave the UK shores, we need to deal with transport companies operating abroad.
Given we have no experience in this, we feel unsure as to whether the item would be delivered to you with quality service or not. However, if you arrange a delivery and collection service, we have no problems. You can order from outside of the UK if you provide us with details of a shipping company on the UK mainland so we can deliver to their address. We will advise them the product is for you, and you will arrange the delivery from their address to your address, or you will pick up the product from their address.