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Terms and Conditions

This page contains the consumer Terms & Conditions on which we, Happy Beds, sell any products listed on our website. These Terms & Conditions apply only if you are a consumer.

You should understand that you agree to be bound by these Terms & Conditions by ordering any of our products. Please understand that if you refuse to accept these Terms & Conditions, you will not be able to order any products from our site.

1. General

1.1. These Terms & Conditions apply to all orders placed online. By placing an order with Happy Beds, you agree to abide by these conditions. Please read them carefully and contact our customer service team if you have any questions.

1.2. If you do not wish to comply with these Terms & Conditions, you should not place an order and enter into a contract with Happy Beds.

1.3. Please note that these Terms & Conditions do not affect your statutory rights.

2. Orders and Contracts

2.1. By placing an order through our site, you warrant that you can legally enter into binding contracts.

2.2. All orders are subject to acceptance. All details supplied to Happy Beds must be valid and accurate. If we accept the order, we enter into a contract with you.

2.3. If there are any problems with your order, we aim to contact you as soon as possible.

2.4. All images displayed on the website indicate the product; some items may have slight ticking and colour variations, usually due to different screen resolutions.

2.5. Suppliers may modify the product without prior notification as long as it does not affect the integrity of the product.

2.6. If you have difficulty placing an order, please contact our customer service team, who will assist you.

3. Errors

3.1. If any product is displayed with an inaccurate price, we have the right to withdraw and cancel the order before a contract is made.

3.2. If there are any errors in the product information displayed on our website, we will rectify them as soon as possible. We do not accept responsibility for any errors in a product if they have already been delivered.

4. Price and Payment

4.1. Prices displayed on our website are inclusive of VAT. The price you see displayed is the price you pay. The shipping charges, if such exist, are mentioned in our Delivery policy and displayed at checkout.

4.2. We do not offer any VAT returns or VAT refunds for the United Kingdom; these are only available for Jersey and Guernsey.

4.3. The total price payable for all items ordered and the delivery charge (if any) will be debited from the bank account provided by you when you place the order. If we don’t accept the order (see Section 2 for order contract information), we will refund you the total amount you paid.

4.4. We can only accept payments from UK-registered bank accounts.

4.5. We accept most major credit/debit cards, including Visa (including Visa Electron and Visa Debit), MasterCard, Maestro, American Express, JCB, MasterPass and Amex, alongside payments made through PayPal.

4.6. When you are paying by card, all billing information must match that held by the bank that has issued this card. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will be processed once the payment has been authorised and we have accepted the order (see Section 2 for order contract information).

5. Goods Availability

5.1. All products and services are subject to availability and may be withdrawn at any time.

5.2. Any goods that we cannot supply will be refunded in full, or you can use the money for an alternative product on our website.

5.3. Any items that are not in stock have extended delivery dates which are estimated. You can still purchase these products. We will aim to deliver them on the delivery date you choose from the available dates at checkout (these dates will reflect the longer time needed for the product to come back in stock). If the product takes longer than expected to come back in stock, we will aim to notify you as soon as we are made aware of the manufacturer. We will do our utmost to deliver the product(s) to you within the estimated delivery dates, but this is not guaranteed.

5.4. When stock arrives of a product, you will receive an email notification sent to you as soon as possible. This will either confirm a date for delivery or arrange a delivery date suited to you.

6. Deliveries

6.1. You will be able to select your preferred delivery at checkout.

6.2. Delivery days and time

We offer working day delivery deliveries on all orders; working days are Monday to Friday. Saturday deliveries are available for a charge for certain products going to specific destinations. We do not dispatch on Bank Holidays or weekends.

6.3. Express (next working day) delivery

This service is available for certain products going to specific destinations. To be eligible for a next working day delivery option, you must place your order by 11 am to ensure correct delivery.

We will deliver goods ordered before 11 am Monday to Friday the next working day if they are eligible. We will deliver any goods ordered after 11 am within 2 working days. Goods ordered over the weekend will be actioned on a Monday whilst orders placed on a Bank Holiday will be delivered the next working day.

Please note that weekends and bank/public holidays are not classed as working days. We also provide a ‘Before 1 pm’ service, depending on which product is selected and your location.

Please note that Express Delivery may not be available for all items.

We may contact you to confirm the express delivery, so please ensure your correct contact details.

6.4. The standard delivery times for our delivery options vary; for more information regarding this, alongside what delivery options are available for you to choose from, please see our Delivery Policy.

Please note that Happy Beds has no control of when the couriers will arrive.

6.5. If you have any special delivery requirements, please inform us before placing your order to advise if we will be able to meet them.

6.6. The driver may require some assistance to offload the items with larger items.

6.7. You may receive a dispatch notification when we dispatch your order which will contain the contact details of the assigned courier company. If this company offers online tracking, we will also include some information on tracking your order online.

6.8. Please note delivery times can vary between the hours of 7am-9pm - in some instances you may receive a 2 hour delivery window, and the driver may call before arrival, although this is not always guaranteed.

6.9. Please check your products (including the packaging and all parts) carefully upon delivery. If a product is damaged or incorrect, please refuse it, sign the delivery sheet as ‘damaged’ or ‘wrong item sent' and send it back with the driver. Inform our customer service team within 24 hours of the delivery attempt. If you don’t refuse the product and don’t sign for it as ‘damaged’ or ‘wrong item sent’, we are not responsible for any subsequent requests or claims.

6.10. If any boxes are missing, please record with the courier how many are missing, accept the boxes delivered and then contact us within 24 hours stating which boxes are missing. Please also provide images of the outside of the boxes you have received, including important information such as the style and box number. Once we have confirmed which items are missing, we will arrange to send them to you as soon as possible.

6.11. Please check all parts before assembly. No matter how big or small, you must report any visible defect to Happy Beds before any assembly. Happy Beds will then advise whether or not you can continue with assembly or if you need to wait for new parts to be dispatched. If you fail to report these visible defects before assembly, Happy Beds will not accept liability.

If parts or pieces are missing in the boxes you have accepted, give us a call or email us within 14 days, and we will send the parts to you at no extra charge. Please state the part numbers of the exact pieces missing (you will find these part numbers in the assembly manual sent with the product) so we can deliver the parts you require urgently. If you notify us outside of the 14 days, charges will apply for replacing missing parts.

Suppose you have already accepted the boxes and find parts to be missing or damaged. In that case, you will need to contact us via email with accompanying photos and the missing part numbers (found in the instruction manual), showcasing how the parts are damaged.

6.12. Please note that your product(s) will be delivered on the date you select at checkout in most cases.

6.13. Although at Happy Beds, we always strive to deliver within the advised dates and times, we occasionally come up against problems that can make this impossible. If we cannot make the delivery on the advised date, we will contact you as soon as possible to inform you and make alternative arrangements. Please be aware that when we use third-party courier companies, we cannot always control the delivery process and rely on the information they give us. Please be patient, and we will do our best to assist you.

6.14.1. Happy Beds are not responsible for any consequential loss of earnings, etc. when you were waiting for your order, but we will always do our best to get your goods to you as soon as possible.

6.14.2. Happy Beds advises that existing bed frames are not dismantled or disposed of until all deliveries have been received and checked that all parts are present to build the bed frame.

6.15. Delivery destinations - Please see our Delivery Policy for our delivery locations.

6.16. Please ensure that your property is directly accessible to a delivery vehicle approximately the size of a 7.5-tonne vehicle. If you require a smaller delivery vehicle, we can arrange it, but you must let us know when you place your order.

Suppose there is no direct access for the delivery drivers or the access is restricted for parking. In that case, the delivery may not be made, and you wouldn’t be refunded the delivery charges (if such were paid) and may be charged a return fee.

Please note that re-delivery charges may be applicable or any return charges.

6.17. Happy Beds are not responsible for any consequential losses arising from incomplete or damaged deliveries or losses or damages caused by the courier companies and their drivers.

6.18. Orders may be split and delivered on different days or times due to the products' nature and stock. Happy Beds will not accept any claims for consequential losses due to deliveries that have been split upon arrival.

6.19. If you use a Joiner/Handyman to assemble your items, it is your responsibility for how your items are handled and assembled after the delivery is accepted. Happy Beds will not accept responsibility or liability for damages caused during or after the assembly process.

6.20. For more information regarding deliveries, check our Delivery policy, which is an integral part of these Terms & Conditions.

7. Failed Delivery Attempts

7.1. If you have supplied incorrect delivery details, we will do our best to get your items to you as soon as possible (once we have the correct information). This may cause delays to the delivery and incur additional charges.

7.2. You don’t have to accept the delivery in person. Anybody can take the delivery on your behalf as long as they accept liability for checking that there are no missing, wrong or damaged items for accepting the delivery.

7.3. If no one can take the delivery on your behalf on the advised date, please contact us as soon as possible to make further arrangements. It may be possible that the courier company will leave the item(s) at a safe location in your premises (a garage, a shed, etc.) or with one of your neighbours. Please note that if you choose to leave a delivery at a ‘safe location’ or with one of your neighbours, you do so at your own risk, and Happy Beds cannot assume responsibility in the event of missing boxes or damaged pieces.

7.4. If you miss the delivery, please contact us as soon as possible to arrange another delivery date for you. If we have expressly agreed to the delivery date with you, on which you miss the delivery, there may be a charge for us to redeliver. Please see our Delivery Policy for more information.

7.5. Please note that we are not responsible for any losses arising from late or failed deliveries.

7.6. Orders will be placed on hold when a delivery fails. If delivery is not rebooked, we will cancel the order, and the return to sender fee will apply as per cancellation. For more information, please see our Returns Policy.

8. Risk

8.1. We recommend that a responsible adult take delivery of any goods, check them, and sign for them. If you require the goods to be left without a signature, Happy Beds will not be held responsible for any theft or weather damage to your goods. The goods will be left at your own risk. We do not recommend that your goods are left outside due to the danger of weather damage or theft.

8.2. Once delivery has been made, the customer’s responsibility is to take reasonable care of the items.

9. Faulty Items

9.1. Should a fault develop with your item, we will deal with your complaint per our Manufacturer's Guarantee Terms & Conditions and conform to your rights under the Consumer Rights Act 2015.

All suspected manufacturing faults should be reported to us in writing within 30 days from delivery. If our Manufacturer's Guarantee covers the product, we will arrange to send you a replacement of the damaged part(s), or at our sole discretion, we may send a full replacement. The option to receive a refund for the price of the faulty product may be applicable, dependent on our Manufacturer's Guarantee.

10. Returns, Refunds and Cancellations

10.1. If you ordered the wrong product, decided that you don't want the product any longer, or are not satisfied with your product (excluding manufacturing faults; for manufacturing faults, see Section 9), report this in writing within 15 days from the date of delivery. You will then need to ensure that we receive the product back within 15 days from the date we authorised the return; you will be given the option to return the product to us for a refund or an exchange. Please see our Returns Policy for more information.

These products must be unopened, in their original packaging and must not have been assembled. You must not have used products to be eligible for return without manufacturing faults. You must ensure that the products are undamaged.

10.2.1. It is your responsibility to make sure that the product (including all boxes with parts, if applicable) will fit through all stairs, passages and doors etc., until it reaches the desired room in your house. Also, make sure there will be enough space for the (assembled) product to fit in that room. Check our Measuring Guide and the dimensions on the product pages for more information.

10.2.2. If the product doesn't fit, be that either the delivery drivers or yourselves unable to get the items to your room of choice, you will be responsible for the return and any associated costs this will incur. This includes the charge applied for failed delivery if you refuse the delivery.

Please note that the delivery drivers in a 2-Man Delivery will attempt to deliver to your room of choice; however, if they are concerned about potentially damaging your property or any objects that are obstructing their way, then they can refuse to complete the delivery and instead leave the goods in the hallway, or anywhere they can safely leave the items. There will be no delivery fees refunded in the case of this instance.

10.3. You are responsible for returning the products to us. To return the products first, get in contact with us to clarify any details. After which, you can use a courier of your own, or we can arrange for a courier to collect the products from you and return them to us at your cost. This is dependent on your area and the product in question; however, we can advise quotes through our customer services department.

10.4. For our return address, please see our Returns Policy.

10.5. If you cannot arrange your own carriage of the product you wish to return, we may be able to arrange it on your behalf with one of our couriers. You are welcome to contact us to see how we may be able to help and assist you. Collections from customers are available Monday - Friday and are an all-day service 7 am - 9 pm.

The drivers are not guaranteed to call before collection, and we cannot provide a narrower time window. The charge for collection will vary depending on your location and the item's size. Please ask a member of our customer service team for the associated costs. Happy Beds are not responsible for failed or delayed collections.

10.6. If you require us to arrange the product(s) collection to be returned with our courier, any collection costs will be deducted from your final refund. We require you to confirm acceptance of your agreement to the cost in writing. The option to self-return your items will only be available within 15 working days.

10.7. The item(s) to be returned should be in their original packaging and ready to be collected from the first accessible front door on the property's ground floor, as the delivery services will not collect from any other floor.

10.8. Refunds - A refund will be issued only after the product is received in our warehouse undamaged. Please note that it can take 14 working days for your refund to be processed, depending on when it returns to Happy Beds. If the return or cancellation request has not resulted from one of our courier’s mistakes regarding the order, the original shipping charges paid as part of the order (if any) are not refundable.

10.9. Cancellations - You can cancel your order free of charge if you request the cancellation in writing before we have dispatched it. Orders cancelled after Happy Beds have dispatched the product(s) will be considered a return.

10.10. All time frames and other Terms & Conditions mentioned in Section 10 are per the Consumer Rights Act 2015.

10.11. Goods that arrive flat-packed cannot be returned via collection without the original packaging. We will only collect goods in the same flat-packed condition in which they were delivered.

11. Mattress Quality After Delivery

11.1. All mattresses usually take up to 6 - 8 weeks approximately to settle to their specified tension, as they take time to contour to each sleeper’s body.

11.2. The one-sided mattresses need to be rotated (so the head end becomes the foot end and vice versa) every week during the first 6 weeks, after that every 6 weeks.-

11.3. The zonal support two-sided mattresses need to be flipped over (so the sleeping surface is changed) every week during the first 6 weeks, thereafter every 6 weeks. The other two-sided mattresses need to be flipped and rotated every week during the first 6 weeks, after that every 6 weeks.

11.4. All mattress tensions are based on an individual weighing approximately 12 stones (75 kg). On our product pages, you will find a handy tool where you can select your weight, and you will see the feeling of firmness you would have if you sleep on the respective mattress (a mattress normally feels softer for heavier people and firmer for lighter people). Please note that each person’s perception of mattress firmness is different, so our advertised firmness rating must be taken only as guidance.

11.5. The natural fillings and the foam in some mattresses may give out an odour for the initial 6 weeks. When your mattress is delivered, you should let it air in a well-ventilated room until the smell subsides.

11.6. Please allow 4 hours for its initial expansion when opening a vacuum packed mattress. The mattress is okay to use after this period; however, it will continue to expand (to a lesser degree) over the following 72 hours. Any odours from the packaging will be eliminated in the process.

11.7. Disposal items must be dismantled, wrapped and packaged for collection, or drivers will refuse receipt.

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