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Replacements, Returns and Refunds

Replacements, Returns and Refunds

We are confident that your Happy Beds order will go smoothly, and you will instantly fall in love with your bed, but sometimes accidents happen. In the unlikely case that you wish to request a refund or there is something wrong with your order, here's everything you need to know on what to do next:

Reporting a damaged item

If your bed or furniture item arrives to you in a damaged condition, these are essential factors to remember:

  • Upon arrival, check the packaging or mattress for any tears, indents or crumpled areas that can often identify damage.
  • Confirm the condition of the bed, mattress or furniture item before signing for it.
  • If damaged, please refuse the product and sign it as 'damaged' or 'wrong item sent' with the courier.
  • Please advise us via email at the earliest convenience, but no later than 15 days after receiving your order. We will not accept any notification of damage received after this time scale, and any subsequent claims will be rejected, and all parts required will be chargeable.

Replacement parts or exchange required

  • Part numbers affected (can be found on the first page of the instruction manual).
  • Images of all affected parts, close-up and full if possible.
  • Batch number if required (can be found on the outside of the box)
  • Images of all boxes on arrival.

Returning a product if damaged

  • Upon arrival, check the packaging or mattress for any tears, indents or crumpled areas that can often identify damage.
  • Confirm the condition of the bed, mattress or furniture item before signing for it.
  • If damaged, please refuse the product and sign it as 'damaged' or 'wrong item sent' with the courier.

Please provide us with this information:

  • Part numbers affected (can be found on the first page of the instruction manual).
  • Images of all affected parts, close-up and full if possible.
  • Batch number if required (can be found on the outside of the box)
  • Images of all boxes on arrival.

Final steps to take

  • If delivery has been accepted and you notice damage after this, please keep the original packaging and be prepared to organise a collection with us for the damaged/faulty item.
  • When a collection is organised, please prepare the item to be collected from the ground floor - couriers may refuse to collect from any other floor.
  • Upon confirmation of a return, we will aim to collect your order and return it to us within 14 working days.

Requesting missing parts

Because many of our products are delivered flat-packed for self-assembly, there may be an unlikely event where an item arrives with parts missing. If this is the case, please remember to:

  • Check that all boxes are present before signing for the item, and report any missing items to the courier.
  • Accept the given boxes/items and identify which boxes or parts are missing. You can find this information in the instructions manual!
  • If you are only missing parts of your order, please contact customer services and provide the parts numbers you have not received!
  • Please provide images of all the boxes you have received, including the box numbers in close-up photos with fully visible text. We may require you to provide the batch number as well, which can be found on the outside of the box.
  • Once we have confirmed your missing parts, these will be dispatched to you as soon as possible.
  • Do not attempt to assemble the bed or furniture item before you have confirmed you have all pieces required.
  • Please do not dispose of any packaging before receiving the missing parts.

How do I return an item?

If you have met the requirements that are necessary to return an item, then you will need to please provide us with the below information:

  • The date that the item will be returned.
  • The courier company returning the item.
  • The tracking reference number.
  • A full image showing that the item has been wrapped in original packaging!

Our return address is:

Happy Beds

Grange Enterprise Park

Grange Road

Batley

West Yorkshire

WF17 6PB

Some more important information for you to know about returning an item to us is:

  • Please make sure to affix your name, address including postcode and order ID number, to the outer packaging.
  • IMPORTANT - Upon arrival at the premises, please instruct the courier service to call the Happy Beds office on 0333 444 0180.
  • Our warehouse is open during the following times:
    • Monday to Friday - 9am to 12pm, 2pm to 4pm
    • Weekends - closed
  • It is the customer's responsibility to instruct their courier on where to go and at what time, to return their item to our warehouse successfully.
  • Unless previously agreed, it is the customer's responsibility to return their items to Happy Beds, as stated in the Terms and Conditions.

When returning an item to us, it is essential to ensure that you follow our rules to be eligible for a refund. These are:

  • To be accepted, your item should be returned wrapped.
  • If your order arrives in a condition that is not fit for resale or is damaged beyond what was initially reported, then we will reject the goods, and they will be returned to you immediately.
  • Items must arrive in the same condition they are delivered in, or a refund will not be issued!

We strongly recommend using a courier company that requires proof of return for extra peace of mind. This is because we require a signature for the goods on arrival to initiate your refund.

Frequently asked questions

What do I do if my rolled (vacuum packed) mattress arrives damaged?

If you wish to return a rolled (vacuum packed) mattress, please be sure to conduct the same checks as mentioned above before opening the vacuum packaging. If you notice any damage to the rolled mattress before removing the vacuum packaging, then simply refuse the mattress and contact us via email or over the phone.

If you have removed the vacuum packaging and then noticed damage, you will need to contact us, though there will be different steps required to return the mattress due to the specific requirements for the packaging. If these requirements are not followed, a refund will not be authorised.

What do I do if I decide I don’t want my goods before they arrive?

If you have changed your mind after an order dispatched from Happy Beds, you must remember that Postage & Packaging charges are not refundable. Unfortunately, the cost of returning the item will also be at the buyer's own expense, though this only applies to non-faulty products.

What do I do if I decide I don’t want my goods once they have arrived?

If you decide that you do not want your goods once they have arrived, you are responsible for returning the products to us. To return the goods, please get in contact with us to clarify any details. After this, you can use a courier of your own choice; the option to self-return your items will only be available within 15 working days.

Please note that returned items must be in their original packaging.

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4.4 out of five star rating on Trustpilot
Rated 4.4 / 5 based on 13,449 reviews on
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I think the whole thing went perfectly…
I think the whole thing went perfectly…
I think the whole thing went perfectly from start t finis
Very good
Very good
Brilliant material, easy assembly, very nice service
Excellent customer service!!
Excellent customer service!!
Kyi from Happy Beds was excellent in sorting a problem out. Amazing customer service!. Thank you!! Mr Edwards
Fantastic mattress
Fantastic mattress
Fantastic mattress, very comfortable
Really good customer service from…
Really good customer service from…
Really good customer service from Chantal. She was very professional and dealt with my query very efficiently and quickly.
Great thanks
Great thanks
First class service throughout from Happy Beds. Thank you very much. Mattress delivered earlier than expected. Delivery guys very friendly and professional. They found the marina very easy. I went to them after phone call, to say they had arrived. Helped me load mattress on a trolley, waved bye. Mattress looks great and fits perfect. Highly recommend Happy Beds.
Great company even better customer service
Great company even better customer service
Quick delivery, good quality items. Customer service is great, we were speaking to a lady called Aimee as one of the parts for the bed was faulty. Dealt with it quickly and replacement sent a couple days after the initial enquiry. Thank you
Great prices and even better customer…
Great prices and even better customer…
Great prices and even better customer service. really impressed with this company. bunk beds are great and the problem I had was resolved by Caroline and Sophie with no hassle. Would definitely buy from them again