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Returns & Refunds

What do I do if my goods arrive damaged or missing?

First of all, please check over your goods on delivery to ensure that the packaging is intact and all items are in good condition before you sign for them. Quick ways of identifying any damages when accepting your goods is to check the box or the mattress for any tears, indents or crumpled areas, which can often identify damage.

If any boxes are missing from the delivery then please record with the courier how many are missing, accept the boxes that are present and then contact us via email or phone stating which ones are missing. Once we have confirmed which items are missing we will arrange to have them sent to you as soon as possible.

If there are parts or pieces missing in the boxes you have accepted then give us a call or email us and we will send the parts to you with no extra charge. When you contact us, state to us the part numbers of the exact pieces missing (you will find these part numbers in the assembly manual sent with the product) so we can deliver the parts that you want very quickly.

If replacing a part will not suffice and you find your goods to be faulty, damaged or incorrect then please refuse the items, sign for them as ‘damaged’ or ‘wrong item sent’ with the driver and contact Customer Services within 24 hours. If you have already accepted the boxes and find parts to be missing or damaged then you will need to contact us via email with accompanying photos showcasing how the parts are damaged.

If a collection is arranged, the goods should be ready to be collected on the ground floor, as the delivery services usually refuse to collect from any other floor. If you find that your goods are damaged after you have taken delivery and if you don’t notify us within 24 hours after the delivery attempt, unfortunately we cannot take any responsibility.

If you wish to return anything you will be responsible for arranging the means of returning the items to us. We may be able to offer assistance, so if you contact us we may be able to find out information, such as quotes, from our pool of various couriers.

Of course, it’s important that you keep the original packaging on when returning any item.

What do I do if my rolled (vacuum packed) mattress arrives damaged?

If you wish to return a rolled (vacuum packed) mattress, please be sure to conduct the same checks as mentioned above before opening the vacuum packaging. If you notice any damage to the rolled mattress before removing the vacuum packaging then simply refuse the mattress and contact us via email or over the phone.

If you have removed the vacuum packaging and then notice damage then you will need to contact us, though there will be different steps needed to be taken to return the mattress; this is due to the specific requirements for the packaging. If these requirements are not followed, a refund will not be authorised.

What do I do if I decide I don’t want my good before they arrive?

If you have changed your mind after an order dispatched from Happy Beds then you must keep in mind that Postage & Packaging charges are not refundable. Unfortunately the cost of returning the item will also be at the buyer's own expense, though this only applies to non-faulty products.

What do I do if I decide I don’t want my goods once they have arrived?

If you require Happy Beds to arrange the collection of goods to be returned, we will take the payment for the collection first and then refund you for the price of the product(s) (these costs can all be agreed before deciding if you want to return your goods).

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